Butterflies & Flowers Montage

1. Placing an Order

• Select the puzzle(s) you wish to rent on our website.
• Choose the date you want your rental to begin.
• Complete the order by entering your shipping details and payment information.
• A refundable security deposit amount will be charged at the time of order. The deposit will be refunded upon the safe return of the product, provided it is not damaged or lost.

2. Receiving the Puzzle

• Once your order is confirmed, we will process and ship the puzzle to the shipping address you provided.
• Delivery and collection of the rental product will be handled by us, ensuring a smooth experience for you.
• Before shipping, all puzzles are thoroughly inspected to ensure they are in good condition.

3. Returning the Puzzle

• At the end of your rental period, please re-use the box and packaging material, along with the return label provided.
• Please ensure the product is packed securely and ready for collection. Any delay in returning the puzzle(s) may result in additional fees (details below).

4. Deposit Refund and Condition Check

• Upon receiving the returned puzzle, we will conduct a thorough inspection.
• If the puzzle is returned undamaged and without any pieces missing, the full deposit amount will be refunded to you.
• If the product is damaged or lost, we will retain a portion of the deposit to cover repair or replacement costs, based on the extent of the damage or the value of the lost item.

5. Late Returns

• If the product is returned after the rental period has ended, a late fee will be deducted from your deposit.
• The late fee will be calculated based on the additional duration the puzzle was held beyond the rental period.
• If the return is excessively delayed, further action may be taken, and the deposit may be forfeited.